Frequently Asked Questions

Q.     What are your office hours?

A.     Our offices are open Monday thru Friday from 8:00 AM to 4:30 PM.  When our offices are closed, there is always a physician on call for medical emergencies only that you can contact by calling our main office number, 302-738-5300. Please note that the on call physician cannot renew prescriptions or schedule or change appointments.



Q.     I am a new patient.  What is the arrival time for an office visit?

A.     We request that you arrive 30 minutes before your appointment time.  There is paperwork that must be completed prior to your actual appointment.



Q.     Do I have to bring anything with me to my appointment?

A.     Our staff is instructed to request your insurance card, and the government regulations state that we request a form of photo ID before you see the physician.  If you do not bring these items with you, this will delay your appointment time.  Also, please bring either a list of your current medications or the actual medication bottles.



Q.     Do I have to pay my co-pay the same day as my appointment?

A.     Yes, Gastroenterology Associates will ask for your co-pay at the time of service.



Q.     Do you accept walk in patients?

A.     No, we are not able to accept walk in patients because each physician appointment is scheduled ahead of time.  However, we make every effort to accommodate patient requests and needs.  Therefore, we advise patients to call for an appointment before they arrive at the office.



Q.     Should I bring anything with me for my appointment?

A.     If you are referred for your appointment, please provide your referral if required by your insurance, insurance cards, and photo ID.



Q.     Are past test results helpful?

A.     We suggest you bring any lab work, radiology reports and office notes from your primary doctor as this will help to make your visit more productive.



Q.     If I am going to be late, should I call?

A.     In the event you will be late for your appointment, we request that you call the office as soon as possible.



Q.     If I cannot keep my appointment time, what should I do?

A.     You should speak to your doctor's coordinator if you cannot keep your appointment.  If you do not show up for your appointment, you could incur a no-show fee for the appointment time that was held for you.

 

 

Q.     What is the practice Adenoma Detection Rate?

A.     The practice ADR (adenoma detection rate) is 46%. Society recommendations are 35% in men and 25% in women.


 



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